quality policy

Quality Policy – Bexon Solutions

Bexon Solutions Inc. is an Ontario based CNC machine shop committed to exceeding our customer’s expectations for quality, delivery, and value. Our customer’s needs are paramount and represent the highest priority within our business. Our obligations are to proactively identify and define each customer’s needs while adhering to all applicable standards and customer specific requirements. Calibration and maintenance protocols are an integral part of our maintenance program for all precision machining equipment. 

Customer Communication

In accordance with our commitment to exceed our customer’s expectations, Bexon Solutions prioritizes effective customer communication as an essential element of delivering customer satisfaction.

Products and Services

The monitoring and measurement program for all precision machining products is defined in drawings and specifications, process sheets, purchasing documents, and in inspection and testing procedures.

Verification of Purchased and Supplier Provided Products

All purchased and supplier provided products are subjected to a visual inspection by the receiving inspector. Designated products are also subjected to a more detailed and technical quality control (QC) inspection.

In-Process Inspections

In-process inspections are performed on every part for orders of 5 units or lower. For larger volume orders inspections are performed based on customer requirements, and at minimum in the form of first article inspections and operator inspections to ensure our quality and the on-time delivery of completed orders to our customers.

Final Acceptance Inspection

Finished CNC machining products are subjected to the final QC inspection. First, inspectors verify that all specified and in-process inspections have been completed. Then they perform the remaining inspections and tests necessary to complete the evidence of product conformity. Results of all inspections and tests are noted and only products that pass the final inspection process are packaged and shipped.

The conformity and effectiveness of our quality management system is monitored by internal audits and by measuring quality performance and customer satisfaction.

Bexon Solutions is committed to quality and will perform any and all additional quality checks requested by our customers.

Returns

Non-conforming parts are eligible for return for refund or rework within 30 days of delivery.  All parts that conform to drawing specifications are not eligible for return.